Monitoring - UMass Lowell IT, in coordination with our vendor partners, has resolved the issue impacting back-end services. All affected systems are now operating normally. We will continue to monitor to ensure continued stability.
Next update will be provided here if new information becomes available.
Jul 03, 2025 - 03:23 EDT
Next update will be provided here if new information becomes available.
Jul 03, 2025 - 03:23 EDT
Identified - UMass Lowell IT continues to troubleshoot the issue with our vendors. The next update will be at 6am, or sooner if new information is available.
Jul 02, 2025 - 23:05 EDT
Jul 02, 2025 - 23:05 EDT
Update - UMass Lowell IT continues to work with our vendor's engineers to resolve the issue. An update will be provided here by 10pm, or sooner if more information is available.
Jul 02, 2025 - 20:07 EDT
Jul 02, 2025 - 20:07 EDT
Investigating - IT is aware of system performance issues impacting a variety of back-end services. We are actively investigating with our vendors at this time, and an update will be posted here by 8:00pm or sooner if there new information available.
Jul 02, 2025 - 18:36 EDT
Jul 02, 2025 - 18:36 EDT
Monitoring - MathWorks, the vendor behind MATLAB and related tools, experienced a cyberattack beginning Sunday, May 18. This incident affected MathWorks’ internal IT systems, causing temporary outages for many of their online services. As a result, some UMass Lowell users may have encountered issues accessing MathWorks products.
Due to indications that MathWorks' internal authentication systems may have been involved, and out of an abundance of caution, we will be resetting UML account passwords for users who accessed MathWorks systems. We will directly email affected users with additional information and instructions. Thank you for your understanding as we take steps to protect the security of the university.
May 30, 2025 - 12:25 EDT
Due to indications that MathWorks' internal authentication systems may have been involved, and out of an abundance of caution, we will be resetting UML account passwords for users who accessed MathWorks systems. We will directly email affected users with additional information and instructions. Thank you for your understanding as we take steps to protect the security of the university.
May 30, 2025 - 12:25 EDT
About This Site
Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.
Academic Technology
Operational
Canvas
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Operational
Blackboard
Operational
vLabs
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Operational
Echo360 (Lecture Capture)
Operational
Zoom
Operational
Digital Experience
Operational
www.uml.edu
Operational
myUML (formerly Now/Student Dashboard)
Operational
Transit
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Operational
DX API
Operational
DX Apps
Operational
DX Single Sign-On
Operational
stage.uml.edu
Operational
Tridion CMS
Operational
Faculty Sites
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Operational
Collaboration Tools
Operational
Email
Operational
Microsoft Teams
Operational
OneDrive
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Operational
Skype for Business
?
Operational
List Server
Operational
Zoom
Operational
ERP / Line of Business Software
Operational
Salesforce
Operational
PeopleSoft Applications
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Operational
DocuSign
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Operational
Slate
?
Operational
ChatGPT
?
Operational
General Backend Services
Operational
Connectivity
Operational
Campus Internet
Operational
Wi-Fi
Operational
Network Infrastructure
Operational
VPN
Operational
Telephony
Operational
DNS
Operational
Call Center
Operational
Printing
?
Operational
Authentication and Security
Operational
Self-Service Password Reset
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Operational
Microsoft Entra single sign-on (SSO)
Operational
Active Directory
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Operational
Duo Multifactor Authentication
Operational
Cybersecurity
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance