HR Direct maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2025 - 16:00 EDT
Scheduled - HR Direct will be undergoing scheduled maintenance Friday, March 28 4:00 p.m. EDT through Sunday, March 30 5:00 p.m. EDT. HR Direct will be unavailable during this time.

Affected systems include:

HR Direct
Mar 28, 2025 16:00 - Mar 30, 2025 17:00 EDT

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational
Blackboard Operational
vLabs ? Operational
Echo360 (Lecture Capture) Operational
Zoom Operational
Web Services Operational
www.uml.edu Operational
myUML (formerly Now/Student Dashboard) Operational
Transit ? Operational
API Operational
Internal Applications Operational
Web Services SSO Operational
stage.uml.edu Operational
Tridion CMS Operational
Faculty Sites ? Operational
Collaboration Tools Operational
Email Operational
Microsoft Teams Operational
OneDrive ? Operational
Skype for Business ? Operational
List Server Operational
ERP / Line of Business Software Under Maintenance
Salesforce Operational
PeopleSoft Applications ? Under Maintenance
DocuSign ? Operational
Slate ? Operational
ChatGPT ? Operational
Connectivity Operational
Campus Internet Operational
Wi-Fi Operational
Network Infrastructure Operational
VPN Operational
Telephony Operational
DNS Operational
Call Center Operational
Printing ? Operational
Authentication and Security Operational
Self-Service Password Reset ? Operational
Microsoft Entra single sign-on (SSO) Operational
Active Directory ? Operational
Duo Multifactor Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 30, 2025

No incidents reported today.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Unresolved incident: HR Direct maintenance.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
SiS maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 11:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 EDT
Scheduled - SiS will be undergoing scheduled maintenance Friday, March 21 8:00 PM EDT through Saturday, March 22 2:00 PM EDT. As a result of this maintenance, multiple UMass Lowell applications and services will be unavailable during this time.

Affected systems include:

SiS

Affected Web Services systems include:

myUML (formerly Now/Student Dashboard)
Academic Success Alerts
Attendance
Blackboard Course Management (excludes Blackboard LMS)
Blackboard Feed (excludes Blackboard LMS)
Canvas Course Management (excludes Canvas LMS)
Canvas Feed (excludes Canvas LMS)
Course Master
Lecture Capture Requests
River Hawk Experience Distinction
UCAPS Photo Uploads
Mar 19, 17:17 EDT
Mar 21, 2025
Mar 20, 2025
Some users may be unable to access Outlook on the web
Resolved - Microsoft has confirmed that the issue affecting access to Outlook on the web has been fully resolved. The problem was caused by a recent configuration change that introduced a code regression, impacting users routed through the affected infrastructure. Microsoft has reverted the change and verified the fix through service telemetry and customer confirmation.

The incident began at 12:51 PM EDT and was resolved at 2:55 PM EDT.

Microsoft is assessing their monitoring and detection processes to prevent similar issues in the future.

If you continue to experience any issues, please reach out. Thank you for your patience while Microsoft worked to restore service.
Mar 20, 09:00 EDT
Identified - Microsoft has identified an issue causing some users to be unable to access Outlook on the web, receiving a "Something went wrong" error message.

According to Microsoft, they have identified a portion of code that is causing the issue and are working to revert a recent change while analyzing data to determine any further steps.

We will continue to monitor Microsoft's updates and provide further information as it becomes available.

Thank you for your patience.
Mar 19, 14:59 EDT
Mar 19, 2025
Some links in email messages are not working
Resolved - The issue affecting links within email messages has been fully resolved. Email links are now functioning normally, and no further impact is expected.

Thank you for your patience while we worked with our vendor to address this issue. If you experience any further problems, please reach out.
Mar 19, 14:50 EDT
Monitoring - Update: The issue affecting links within email messages appears to be resolved. Proofpoint has implemented a fix, and email links should now function normally.

We are continuing to monitor the situation to ensure stability. If you experience any lingering issues, please let us know.

Thank you for your patience as we worked with our vendor to resolve this issue.
Mar 19, 09:23 EDT
Investigating - We are currently experiencing an issue affecting links within email messages. Normally, when you click a link in an email, our email security system redirects it through an external security provider (URLDefense) to ensure the link is safe and free of spam or malware. However, the external provider is experiencing an outage, causing these email links to take a very long time to work, display an error message, or fail.

We are actively working with our security provider to resolve this issue as quickly as possible. Thank you for your patience as we work with our vendor to address this issue.
Mar 19, 08:54 EDT
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

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