UMass Lowell Status

All Systems Operational

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational

Canvas Operational

Blackboard Operational

vLabs Operational

Echo360 (Lecture Capture) Operational

Zoom Operational

Digital Experience Operational

www.uml.edu Operational

myUML (formerly Now/Student Dashboard) Operational

Transit Operational

DX API Operational

DX Apps Operational

DX Single Sign-On Operational

stage.uml.edu Operational

Tridion CMS Operational

Faculty Sites Operational

Collaboration Tools Operational

Email Operational

Microsoft Teams Operational

OneDrive Operational

Skype for Business Operational

List Server Operational

Zoom Operational

ERP / Line of Business Software Operational

Salesforce Operational

PeopleSoft Applications Operational

DocuSign Operational

Slate Operational

ChatGPT Operational

General Backend Services Operational

Connectivity Operational

Campus Internet Operational

Wi-Fi Operational

Network Infrastructure Operational

VPN Operational

Telephony Operational

DNS Operational

Call Center Operational

Printing Operational

Authentication and Security Operational

Self-Service Password Reset Operational

Microsoft Entra single sign-on (SSO) Operational

Active Directory Operational

Duo Multifactor Authentication Operational

Cybersecurity Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Multiple applications unavailable

Resolved - This incident has been resolved.
Oct 31, 10:53 EDT

Update - As of 8:05 PM EDT, Microsoft has resolved the global outage with their content delivery service.

The earlier mitigations that restored availability for Digital Experience applications and Single Sign-On have been reverted and are now fully operational. myUML is fully operational.

The UMass Lowell website (www.uml.edu) will continue to operate with the earlier mitigations in place until Thursday, October 30. As a result, some pages on www.uml.edu may not load properly.

Additional updates will be provided as events warrant.
Oct 29, 22:23 EDT

Update - The availability of Digital Experience applications, Single Sign-On, and myUML has been restored as of 2:15 PM EDT. Some images and fonts may not load correctly within some DX apps. myUML is only accessible via uml.edu/my or uml.edu/now. Additional updates will be provided as events warrant.
Oct 29, 14:21 EDT

Update - We are actively working to restore the availability of Digital Experience applications, including myUML and DX Single Sign-On.

Microsoft has updated their incident to a global Azure network infrastructure outage, which may be impacting other Microsoft services. Currently, Microsoft Entra Single-Sign On is degraded and users attempting to sign in to UMass Lowell SSO-protected systems may experience slowness during the authentication process.

Additional updates will be provided as events warrant.
Oct 29, 13:41 EDT

Update - The www.uml.edu website availability issue has been mitigated. Some pages on www.uml.edu may still appear broken. Additional updates will be provided as events warrant.
Oct 29, 12:44 EDT

Identified - The cause of this issue has been identified as a global outage with a Microsoft Azure content delivery network. Other services and third-party applications may also be impacted. Additional updates will be provided as events warrant.
Oct 29, 12:13 EDT

Investigating - Multiple Digital Experience applications are unavailable and www.uml.edu may not be loading. We are investigating this issue and will provide updates as events warrant.
Oct 29, 12:00 EDT

Oct 30, 2025

Tridion Maintenance

Completed - The scheduled maintenance has been completed.
Oct 30, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 EDT

Scheduled - The Tridion CMS will be undergoing scheduled maintenance Thursday, Oct 30 10:00 AM EDT to 6:00 PM EDT. During this time, users will not be able to submit to UML Today, access tcm.uml.edu, or access stage.uml.edu to make changes to the website.

www.uml.edu will remain available during the maintenance period.
Oct 28, 14:38 EDT

Oct 29, 2025

Multiple applications degraded

Resolved - This incident has been resolved.
Oct 29, 11:56 EDT

Monitoring - The cause of this issue has not yet been identified. However, our monitoring systems indicate the issue has subsided and all affected systems are functioning normally as of 12:10 PM EDT. We will continue to monitor and provide updates as events warrant.
Oct 28, 13:19 EDT

Investigating - Multiple Digital Experience applications are degraded and may intermittently fail to load or process some requests. This issue began at approximately 6:00 AM EDT. We are working with the President's Office to resolve this issue and will provide updates as events warrant.

Affected Digital Experience applications include:

myUML (formerly Now/Student Dashboard)
Academic Success Alerts
Attendance
Blackboard Course Management (excludes Blackboard LMS)
Blackboard Feed (excludes Blackboard LMS)
Canvas Course Management (excludes Canvas LMS)
Canvas Feed (excludes Canvas LMS)
Course Master
Faculty Portal
Lecture Capture Requests
River Hawk Experience Distinction
UCAPS Photo Uploads
Oct 28, 10:31 EDT

Oct 28, 2025

Document Imaging Unavailable

Resolved - This incident has been resolved.
Oct 28, 22:05 EDT

Monitoring - The Document Imaging service is now up and accessible. The UMass Presidents Office and UMass Lowell teams continue to monitor all related services.
Oct 28, 12:07 EDT

Investigating - The Document Imaging service is currently unavailable. The UMass Presidents Office is investigating and an update will be provided here by 11:00am or sooner if additional information is available.
Oct 28, 09:16 EDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

AWS Outage

Resolved - The Amazon Web Services (AWS) outage that began on October 20 has been fully resolved. All systems and services that rely on AWS infrastructure continue to operate normally, and no further disruptions have been observed.

After more than a full day of active monitoring and stable performance across all affected systems, Information Technology has closed this incident. Our team will continue routine oversight of critical campus and third-party services as part of standard operations.

If you experience any lingering issues, please contact TechServices at 978.934.4357, and our staff will assist you promptly.

Thank you again for your patience and cooperation during this event.
Oct 22, 10:41 EDT

Monitoring - Amazon Web Services (AWS) has reported full service restoration following today’s widespread outage. At this time, all applications and services from our technology providers that rely on AWS infrastructure appear to be available and operating normally. Some minor performance variations may persist as systems complete recovery and load balancing stabilizes across providers.

Information Technology has transitioned this incident to Monitoring status. Our team will continue to closely observe critical campus systems and third-party services to ensure sustained stability through the late evening and into tomorrow. If conditions remain stable, we will close this event at 5:00 PM EDT on Tuesday, October 21, 2025.

If you continue to experience issues, please contact TechServices at 978-934-4357. Our team will assist you as quickly as possible.

Thank you for your patience and understanding throughout today’s event.
Oct 20, 19:18 EDT

Update - At this time, Amazon Web Services (AWS) continues a slow recovery process. An increasing number of Amazon services are returning to operational status. The downstream implication of this is that applications in use at UMass Lowell may start to appear more responsive in the coming hours.

However, it is expected that multiple services will continue to have high error rates into the evening.

Information Technology is continuing to monitor the situation, and will update this space again at 9:00 PM EST on October 20, or earlier if the situation changes substantially. Thank you for your patience.
Oct 20, 17:46 EDT

Update - While the situation with Amazon Web Services (AWS) remains fluid and is changing rapidly, it appears that availability is starting to improve. While many applications are still impacted, it appears that some are returning to functionality.

Information Technology is continuing to monitor the situation, and will update this space again at 6:00 PM EST on October 20, or earlier if the situation changes substantially. Thank you for your patience.
Oct 20, 15:38 EDT

Update - According to an update at 2:22 PM EDT, Amazon Web Services (AWS) appears to be making progress with service recovery. Reports from users across campus suggest that some applications are less impacted than earlier in the day, though which applications are impacted appears to be fluctuating quickly. AWS appears to be updating service status every half hour to 45 minutes. Those interested may review these updates at: https://health.aws.amazon.com/health/status

Information Technology is continuing to monitor the situation, and will update this space again at 4:00 PM EST on October 20, or if the situation changes substantially. Thank you for your patience.
Oct 20, 14:27 EDT

Update - Amazon Web Services (AWS) continues to experience performance issues that impact a wide array of applications on campus and around the world. Initial reports of service availability have been contradicted by later reports of continued service degradation.

Information Technology is continuing to monitor the situation, and will update this space again at 3:00 PM EST on October 20, or if the situation changes substantially. Thank you for your patience.
Oct 20, 13:32 EDT

Update - Amazon Web Services (AWS) has reported that they have made some significant progress in stabilizing their services. However, some applications that rely on AWS infrastructure are still reporting degraded or offline services. At this time there is no known workaround for impacted applications.

Information Technology is continuing to monitor the situation, and will update this space again at noon EST on October 20, or if the situation changes substantially. Thank you for your patience.
Oct 20, 08:55 EDT

Identified - Information Technology is aware of a major Amazon Web Services (AWS) outage that is impacting many services and software hosted out of their US East Coast region.

Please note that services indicated in this posting are not comprehensive and widespread issues are expected.

While UMass Lowell is not directly an AWS customer, many services we are customers of use AWS, and therefore are degraded.

This outage is being covered by the national news, and we are monitoring though various channels including some of the vendors listed in this incident.

Our next update will be at noon on October 20 or if the situation changes substantially. Thank you for your patience.
Oct 20, 05:52 EDT

Oct 21, 2025

No incidents reported.

Oct 20, 2025