Monitoring - At this time, a damaged piece of infrastructure has been identified and IT has implemented and fix and workaround for this piece of equipment. All network and application services are restored and systems are online.
IT will continue to monitor the situation throughout the day. If you have any questions or concerns, please contact TechServices at 978.934.4357.
IT apologizes for the interruption, and appreciates your patience as we continue to improve service reliability across campus.
Apr 02, 2025 - 10:03 EDT
Update - At this time, services are severely limited or unavailable. Impacted services include but are not limited to:
Investigating - We are currently investigating reports of intermittent failures for www.uml.edu, myUML, and other applications. Transit updates may be delayed.
Apr 01, 2025 - 22:27 EDT
Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.
Completed -
The scheduled maintenance has been completed.
Mar 30, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 EDT
Scheduled -
HR Direct will be undergoing scheduled maintenance Friday, March 28 4:00 p.m. EDT through Sunday, March 30 5:00 p.m. EDT. HR Direct will be unavailable during this time.
Completed -
The scheduled maintenance has been completed.
Mar 22, 11:55 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 EDT
Scheduled -
SiS will be undergoing scheduled maintenance Friday, March 21 8:00 PM EDT through Saturday, March 22 2:00 PM EDT. As a result of this maintenance, multiple UMass Lowell applications and services will be unavailable during this time.
Resolved -
Microsoft has confirmed that the issue affecting access to Outlook on the web has been fully resolved. The problem was caused by a recent configuration change that introduced a code regression, impacting users routed through the affected infrastructure. Microsoft has reverted the change and verified the fix through service telemetry and customer confirmation.
The incident began at 12:51 PM EDT and was resolved at 2:55 PM EDT.
Microsoft is assessing their monitoring and detection processes to prevent similar issues in the future.
If you continue to experience any issues, please reach out. Thank you for your patience while Microsoft worked to restore service.
Mar 20, 09:00 EDT
Identified -
Microsoft has identified an issue causing some users to be unable to access Outlook on the web, receiving a "Something went wrong" error message.
According to Microsoft, they have identified a portion of code that is causing the issue and are working to revert a recent change while analyzing data to determine any further steps.
We will continue to monitor Microsoft's updates and provide further information as it becomes available.