UMass Lowell Status

VPN services are unavailable

Investigating - IT is aware of an issue with VPN services when connecting from on campus - clients may see a connection error. VPN access from off campus is functioning normally. We are actively working on the issue and an update will be posted here when we have more information. vLabs is fully functional and may be an alternative depending on your connection needs.
Apr 24, 2025 - 08:59 EDT

About This Site

Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.

Academic Technology Operational

Blackboard Operational

vLabs Operational

Echo360 (Lecture Capture) Operational

Zoom Operational

Web Services Operational

www.uml.edu Operational

myUML (formerly Now/Student Dashboard) Operational

Transit Operational

API Operational

Internal Applications Operational

Web Services SSO Operational

stage.uml.edu Operational

Tridion CMS Operational

Faculty Sites Operational

Collaboration Tools Operational

Email Operational

Microsoft Teams Operational

OneDrive Operational

Skype for Business Operational

List Server Operational

Zoom Operational

ERP / Line of Business Software Operational

Salesforce Operational

PeopleSoft Applications Operational

DocuSign Operational

Slate Operational

ChatGPT Operational

Connectivity Partial Outage

Campus Internet Operational

Wi-Fi Operational

Network Infrastructure Operational

VPN Partial Outage

Telephony Operational

DNS Operational

Call Center Operational

Printing Operational

Authentication and Security Operational

Self-Service Password Reset Operational

Microsoft Entra single sign-on (SSO) Operational

Active Directory Operational

Duo Multifactor Authentication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

Unresolved incident: VPN services are unavailable.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

Redundant Network Services Have Been Restored

Resolved - This incident has been resolved.
Apr 22, 09:36 EDT

Update - Full network redundancy has been restored and all services are working as expected. UMass Lowell IT will continue to monitor all services to ensure full availability.
Apr 18, 00:26 EDT

Update - The maintenance scheduled for Tuesday, April 15th is complete. All network services remain fully functional but in a non-redundant state. We do not anticipate any issues, but risk of an outage is higher than normal until the redundant equipment has been restored.
Apr 16, 00:07 EDT

Update - Network maintenance is scheduled for Tuesday, April 15th from 10pm to midnight to restore redundant network services. There may be a brief network outage or intermittent issues for 5 to 10 minutes during this maintenance window.

IT is closely monitoring all services and this status page will be updated when the work is complete.
Apr 15, 08:54 EDT

Update - The maintenance scheduled for Saturday, April 12th is complete. All network services remain fully functional but in a non-redundant state. We do not anticipate any issues, but risk of an outage is higher than normal until the redundant equipment has been restored.

IT is closely monitoring all services and this status will be updated when the situation changes.
Apr 12, 10:39 EDT

Update - Efforts to repair the damaged equipment that caused widespread network outages on Wednesday, April 2 continue. Hardware has arrived on campus, and a maintenance window will be scheduled for full replacement.

During this time, this critical piece of equipment is operating without a redundant partner, so IT is monitoring it closely. We do not anticipate any issues, but risk of an outage is higher than normal until the new equipment is in place.

This status will be updated when the situation changes.
Apr 10, 08:59 EDT

Monitoring - At this time, a damaged piece of infrastructure has been identified and IT has implemented and fix and workaround for this piece of equipment. All network and application services are restored and systems are online.

IT will continue to monitor the situation throughout the day. If you have any questions or concerns, please contact TechServices at 978.934.4357.

IT apologizes for the interruption, and appreciates your patience as we continue to improve service reliability across campus.
Apr 2, 10:03 EDT

Update - At this time, services are severely limited or unavailable. Impacted services include but are not limited to:

* www.uml.edu
* gps.uml.edu
* myUML
* Transit
* Applications within www.uml.edu/service
Apr 2, 00:23 EDT

Investigating - We are currently investigating reports of intermittent failures for www.uml.edu, myUML, and other applications. Transit updates may be delayed.
Apr 1, 22:27 EDT

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Scheduled Maintenance to Replace Damaged Network Equipment

Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 EDT

Scheduled - We will be performing infrastructure maintenance to replace the piece of network equipment which was damaged on Wednesday, April 2nd. This maintenance will begin on Thursday April 17, 2025 at 10:00 PM and is expected to conclude by midnight.

While no outage is expected as a result of this work. there may be a intermittent availability of network and phone services for up to 10 minutes during this time. Our team will be onsite and monitoring throughout the process.

We appreciate your patience as we complete this work to restore redundant network services across campus. The status page will be updated once the maintenance is complete.
Apr 17, 10:01 EDT

Apr 17, 2025

Zoom Issues

Resolved - Zoom reports that the issue is resolved and all Zoom services are available.
Apr 17, 09:47 EDT

Monitoring - UMass Lowell IT will continue to monitor services to ensure continued availability.
Apr 16, 20:57 EDT

Update - Zoom reports that all its services have been restored.
Apr 16, 20:55 EDT

Investigating - Zoom is reporting availability issues with some Zoom services. UMass Lowell IT is monitoring the situation. It is expected that users will have intermittent issues accessing Zoom.

We will update this notice as more information becomes available, but you can also check https://status.zoom.us/ for the latest from Zoom.
Apr 16, 15:43 EDT

Apr 16, 2025

Scheduled Maintenance to Replace Damaged Network Equipment

Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 EDT

Scheduled - We will be performing critical infrastructure maintenance to replace the piece of network equipment which was damaged on Wednesday, April 2nd. This maintenance will begin on Tuesday April 15, 2025 at 10:00 PM and is expected to conclude by midnight.

During this period, we may experience downtime or intermittent availability of network and phone services for up to 10 minutes. Our team will be onsite and testing throughout the process.

We appreciate your patience as we complete this work to restore redundant network services across campus. The status page will be updated once the maintenance is complete.
Apr 14, 14:07 EDT

Apr 15, 2025

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

Scheduled Maintenance to Replace Damaged Network Equipment

Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 EDT

Verifying - Service-impacting maintenance was complete at 10:00am.
Apr 12, 10:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 08:00 EDT

Scheduled - We will be performing critical infrastructure maintenance to replace the piece of network equipment which was damaged on Wednesday, April 2nd. This maintenance will begin on 4/12/2025 at 8:00 AM and is expected to conclude by 11:00am.

During this period, we may experience downtime or intermittent availability of network and phone services for approximately 5 minutes. Our team will be onsite and testing throughout the process.

We appreciate your patience as we complete this work to restore redundant network services across campus. The status page will be updated once the maintenance is complete.
Apr 10, 09:51 EDT