All Microsoft 365 services are operating normally at this time and this incident has been closed.
If you continue to experience issues, please reboot your device. If the issues persist after a reboot, please contact TechServices at 978-934-4357 as those issues are likely unrelated to Microsoft's outage.
Thank you for your patience as Microsoft worked through this incident.
Thank you.
Posted Jan 23, 2026 - 12:38 EST
Monitoring
As of approximately 4:00 am EST, Microsoft has reported and IT has confirmed that all Microsoft 365 services are operating normally.
If you continue to experience issues, please reboot your device. If issues persist after a reboot please contact TechServices at 978.934.4357 as those issues are likely unrelated to this outage.
Thank you for your patience as Microsoft worked through this incident.
IT will continue to monitor the situation and we anticipate closing this incident before noon today, Friday, January 23.
Thank you.
Posted Jan 23, 2026 - 05:37 EST
Update
Microsoft continues to actively investigate this widespread issue, but there are no new updates available at this time.
We will provide the next update at 8:00 AM or sooner if more information becomes available.
Posted Jan 22, 2026 - 21:35 EST
Update
Microsoft continues to actively investigate this widespread issue, but there are no updates available at this time.
We will provide the next update at 9:00 PM or sooner if more information becomes available.
Posted Jan 22, 2026 - 17:59 EST
Update
Microsoft continues to actively investigate this widespread issue, but there are no updates available at this time.
We will provide the next update at 6:00 PM or sooner if more information becomes available.
Posted Jan 22, 2026 - 16:10 EST
Identified
UMass Lowell is currently experiencing an outage with email. Outlook and webmail access is intermittent, and email delivery is being delayed inbound and outbound.
Information Technology staff are actively communicating with Microsoft, who manages the Office 365 cloud service, to resolve the issue as quickly as possible.
We will provide the next update at 4:00 PM or sooner if more information becomes available.
Thank you for your patience
Posted Jan 22, 2026 - 15:05 EST
This incident affected: Collaboration Tools (Email).