Monitoring - At this time, Information Technology believes the issues with Microsoft 365 services are resolved. IT staff will continue to actively monitor the situation to ensure system availability. If you are still having issues, please contact TechServices at 978.934.4357 to report the issue to our team. Thank you for your patience and we apologize for any inconvenience.
Nov 13, 2026 - 09:43 EST
Nov 13, 2026 - 09:43 EST
Update - Microsoft reports positive results from restarting affected infrastructure and is verifying stability before expanding remediation. Users may continue to experience difficulty accessing email, and email delivery may be delayed.
Microsoft has clarified that affected features in many other Microsoft 365 applications depend on Exchange Online. Core Teams messaging and online meetings remain largely functional. Access to files stored directly in SharePoint Online remains functional.
We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 21:11 EST
Microsoft has clarified that affected features in many other Microsoft 365 applications depend on Exchange Online. Core Teams messaging and online meetings remain largely functional. Access to files stored directly in SharePoint Online remains functional.
We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 21:11 EST
Update - Microsoft continues to report connectivity issues affecting multiple Microsoft 365 services. Potentially affected services now include email, Teams, SharePoint, Microsoft 365 Copilot, Planner, To Do, Intune, Microsoft Defender, and Microsoft Purview. Power BI users may also experience intermittent failures when exporting reports with sensitivity labels to PDF.
We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 17:08 EST
We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 17:08 EST
Update - We are continuing to work on a fix for this issue.
Nov 12, 2026 - 14:35 EST
Nov 12, 2026 - 14:35 EST
Update - Microsoft has confirmed that this issue may affect additional Microsoft 365 services beyond email, including Teams, SharePoint, Microsoft 365 Copilot, and Microsoft Defender XDR. Microsoft is moving traffic away from affected infrastructure to reduce the impact. We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 14:30 EST
Nov 12, 2026 - 14:30 EST
Identified - Information Technology has identified an issue with the Microsoft 365 email system. Connectivity errors within Microsoft’s Exchange Online infrastructure are preventing users from accessing their mailboxes. We will continue to update this incident with further details as they become available.
Nov 12, 2026 - 13:26 EST
Nov 12, 2026 - 13:26 EST
About This Site
Welcome to the University of Massachusetts Lowell status page. This page communicates any issues with our services, including planned and unplanned outages. Status updates for intercampus services, including SiS and HR Direct, are provided by the UMass Shared Services status page.
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