Multiple applications unavailable

Incident Report for UMass Lowell

Resolved

This incident has been resolved.
Posted Aug 30, 2022 - 20:40 EDT

Update

As of 8:11pm, the UITS team has resolved the major outage and all services are available. We apologize for any inconvenience.
Posted Aug 30, 2022 - 20:26 EDT

Identified

As of 8:11pm, the UITS team has resolved the major outage and all services are available. We apologize for any inconvenience.
Posted Aug 30, 2022 - 20:20 EDT

Update

Additional applications and services using PeopleSoft, including the Student Dashboard (Now) and myUML applications, are also affected by this issue. Users may experience degraded performance and intermittent errors within these applications.
Posted Aug 30, 2022 - 17:56 EDT

Investigating

Starting at 3:30pm, multiple applications are intermittently unavailable including HR Direct, Finance, Summit, and Student.  UITS teams are actively investigating the issue and urgently working to restore service.

People may be unable to log in or experience a site error when attempting to navigate to the applications.
Posted Aug 30, 2022 - 17:07 EDT
This incident affected: Digital Experience (myUML (formerly Now/Student Dashboard), DX Apps) and ERP / Line of Business Software (PeopleSoft Applications).